General sales terms and conditions

 

Business information

This website is the property of Aesthetic Societea.

Contact Information:

Telephone: +32 483 190 213

E-mail: hello@aestheticsocietea.com

Article 1: General provisions

The e-commerce website of Aesthetic Societea, provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Aesthetic Societea, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Aesthetic Societea.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.

The shipping costs will be calculated and applied on the checkout page of the website.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Aesthetic Societea. With respect to the accuracy and completeness of the provided information, Aesthetic Societea is solely bound to obligation of means. Aesthetic Societea is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by Aesthetic Societea. Aesthetic Societea cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The customer completes the ordering process by following the next steps:

  1. The customer can search for a product either by using the search function at the top right of the screen or look through the different product categories. Once a main category is selected, the page will display the list of available products within that category.
  2. The customer can then click on one of the products listed to view the product detail page. The product detail page will contain all specifications of the product as well as several images.
  3. The product can be added to a shopping bag, where all selected products will be stored until the customer is ready to complete the order.
  4. To proceed to the checkout page, the customer can click on the shopping bag in the top right corner of the screen. All items in the shopping bag can now be reviewed. The customer can click on the checkout button to proceed with the order completion.
  5. The customer can choose to “Log in” (if they’ve already registered before), or “Register now”/ ”Continue without registration” and complete their personal details.
  6. Following this, the customer has to select the billing and delivery address, the delivery method, accept our Terms & Conditions and select the payment method before reaching the check and place order page.
  7. On the check and place order page, the customer can check their order one more time and change or adapt the order by clicking the “change” button if necessary. The order process is completed only after pressing the “Buy now” button.
  8. If the system accepts the order, the customer receives an automatic confirmation e-mail that lists every item in the order one more time. The customer will receive an additional e-mail as soon as the order has been shipped.

The Customer may choose between the following payment methods:

  • by credit card (VISA, Mastercard and American Express)
  • by debit card (Bancontact)
  • PayPal

Aesthetic Societea is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

Article 5: Delivery and execution of the agreement

The total period of delivery of the products from Aesthetic Societea to the Customer consists of the term of order processing and delivery time. The delivery time indicated on the Aesthetic Societea FAQ page is approximate and depends on the chosen method of delivery.

Aesthetic Societea will deliver the products to the Customer in accordance with the products selected in the webshop as well as order conditions and conditions of this agreement.

Aesthetic Societea is fully responsible for the fulfilment of the order up until the completion of the transfer of the order to the Customer.

Articles ordered via this webshop will be delivered in Belgium, Netherlands and Luxembourg.

Terms of delivery and shipping costs can be found on the FAQ page of the Aesthetic Societea website.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Aesthetic Societea.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Aesthetic Societea.

 

Article 6: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Aesthetic Societea.

Loose leaf tea and herbal tea:

Since our teas are consumables goods and for hygienic reasons we cannot accept products returns for these items.

Teaware:

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.

To exercise the right of withdrawal, the Customer must notify Aesthetic Societea, +32 (0)483 190 213, hello@aestheticsocietea.com in an unambiguous statement (e.g. in writing by post or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify Aesthetic Societea of their decision to withdraw from the agreement to send back or hand over the goods to Aesthetic Societea.  The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer.

If the returned product is reduced in value in any way, Aesthetic Societea is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer withdraws from the agreement, Aesthetic Societea shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Aesthetic Societea was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Aesthetic Societea may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Aesthetic Societea will not be refunded.

Aesthetic Societea shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment. 

Article 7: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Aesthetic Societea customer service and to return the product at their own expense to Aesthetic Societea.

Upon detection of a deficiency, the Customer must inform Aesthetic Societea as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Article 8: Customer service

Aesthetic Societea customer service can be reached at phone number +32 483 190 213 or via e-mail at hello@aestheticsocietea.com. Any complaints can be made through the aforementioned customer services contact methods.

Article 9: Privacy

Your personal information will be processed by Aesthetic Societea, for customer management based on the contractual relationship resulting from your order/purchase and for direct marketing purposes (/to offer you new products or services) based on our legitimate interest in entrepreneurship. Should you not want your information to be processed in view of direct marketing, please inform us at hello@aestheticsocietea.com. At this address you can also always inquire which details we process about you and you can improve them or have them deleted or ask that they be transferred. If you do not agree with the way in which your information is processed, please contact the Belgian Privacy Commission (35 Rue de La Presse in 1000 Brussels).

If you have any questions about this privacy statement, please contact us at hello@aestheticsocietea.com.

Please refer to our Privacy Policy for a more extensive overview of our policy on data processing.

Article 10: Use of cookies

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

The following cookies are used:

First-party cookies

First-party cookies are technical cookies used by the Aesthetic Societea site itself and are intended to allow the website to operate in an optimal manner.

Third-party cookies

Third-party cookies are cookies that do not originate from the website itself, but from other websites such as Google Analytics and Facebook.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

If you use our website, you agree to the use of cookies.

Article 11: Invalidation – non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Aesthetic Societea to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

Article 12: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Aesthetic Societea. In case of inconsistencies, the present Terms take precedence.

Article 13: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Article 14: Applicable law – jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Brussels district have jurisdiction in the case of any disputes.